This Refund Policy outlines the conditions and processes for handling refund claims submitted by buyers on Bulk-on.com. It ensures a fair process for all parties and aligns with the agreements established with vendors. By placing an order through Bulk-on.com, you agree to the terms outlined below.
1. Refund Eligibility
Refund claims may be initiated under the following circumstances:
1.1 Defective, Damaged, or Incorrect Product:
The product received is defective or non-functional.
The product was damaged during shipment due to insufficient packaging or improper handling.
The product does not match the description, specifications, or photos provided on Bulk-on.com.
Missing or incorrect components were delivered, such as incomplete sets or parts.
The quantity delivered is less than the quantity ordered.
1.2 Delayed Delivery:
The product was not delivered within the promised delivery timeline due to reasons attributable to the seller, including:
Production delays.
Delays caused by logistics arrangements made by the seller.
Incorrect or misleading delivery estimates provided by the seller.
1.3 Non-Compliance with Trade Standards:
The product is ineligible for international trade due to missing certifications or regulatory compliance issues.
Essential documentation, such as Certificates of Origin or compliance declarations, was not provided.
The product fails to meet the requirements outlined in international trade laws or buyer agreements.
1.4 Warranty-Related Claims:
During the product’s warranty period, any defects or failures arising from the manufacturer’s error may be subject to a claim.
Claims related to functionality or performance issues are valid within the warranty period provided they are not caused by improper use, wear and tear, or external factors.
1.5 Other Valid Cases:
Visible manufacturing defects that impact usability or appearance.
The product specifications, such as material, dimensions, or features, do not match the buyer’s order confirmation.
The product does not function as intended or fails to meet the agreed-upon quality standards.
2. Claim Submission and Documentation Requirements
To initiate a refund claim, the buyer must:
Submit the claim within 14 days of receiving the product for issues related to order quantity, specifications, or visible defects.
For claims submitted after the 14-day window, only product functionality-related issues will be considered, and these must fall within the warranty period.
2.1 Supporting Documentation:
Buyers must provide all necessary evidence to support their claim, including but not limited to:
Photos of the product showing the defect, damage, or incorrectness.
Videos highlighting the issue where applicable.
Any other documents or information requested by the seller or Bulk-on.com to assess the claim.
2.2 Manufacturer Inspection:
The seller has the right to inspect the provided documentation before a refund or replacement decision is made.
Failure to provide the requested documentation within a reasonable timeframe may result in the rejection of the claim.
3. Refund Process
Claims will be reviewed and resolved within 10 business days after all required documentation is submitted.
Refunds will be processed using the payment method used in the original transaction.
In cases where the product must be returned, shipping costs may be covered by the seller depending on the nature of the issue.
4. Conditions Specific to Custom or Personalized Orders
Products manufactured to buyer-specific requests, such as custom or personalized items, are non-refundable unless they are defective or not as described. Claims for such items must include detailed evidence of the defect or discrepancy.
5. Warranty Coverage
Products sold through Bulk-on.com are covered under the manufacturer’s warranty where applicable. Warranty claims can be made for defects or failures caused by the manufacturer during the warranty period. Buyers are required to follow the claim submission process outlined above for warranty-related issues.
6. Liability Disclaimer
Bulk-on.com is not directly responsible for manufacturing defects, damages, or any issues resulting from the manufacturer’s negligence. As a mediator, Bulk-on.com will assist in facilitating communication between the buyer and the manufacturer to resolve claims.
